A good product isn’t enough. Top-notch service makes all the difference

Every technology and product works reliably only when it receives high-quality operational maintenance. This is precisely what our HUTIRA service center provides to customers, offering year-round support across the gas, water, and biomethane sectors. Every day, we handle data analysis, preventive maintenance, operational optimization, and field interventions – whatever a specific operation requires.

In 2025, biomethane technology service technicians traveled over 21,500 kilometers. These interventions are not limited by the season or working hours. Biomethane stations operate continuously, and our service support operates 24/7, including weekends and holidays. Remote monitoring of units, analysis of operational data, and technical customer support play a significant role, making it possible to resolve many situations even before a service call is required. Service work thus often begins at the monitors and ends in the field.

Another equally important area is the gas industry, where the service team not only provides maintenance for products and technologies but also ensures the professional commissioning of control equipment. In 2025 alone, there were hundreds of commissioning projects for various types of regulators and assemblies that are essential for the safe and stable operation of gas equipment. Each commissioning involves checking settings, verifying safety features, adjusting the equipment to meet operational requirements, and training the operators. It is precisely this phase that often determines whether the equipment will function smoothly over the long term or whether minor inaccuracies will lead to repeated service calls. In 2025, the most frequently commissioned regulators were the R/7 and CSB400.

In the water supply sector, service takes on an entirely different dimension – these are often operations that rely on a single source of drinking water, where there is no room for lengthy outages. Each year, the service team handles dozens of on-site calls, with the response beginning practically immediately after a problem is reported. First, technological troubleshooting takes place, i.e., identifying the likely cause of the malfunction and its impact on the entire system. Only once it is clear what the technician needs to bring and what intervention will be required does the actual call-out occur. This approach significantly reduces both the response time and the downtime of the technology. Every service call is different – ranging from technically demanding interventions at great depths, to resolving cabling faults, to installing and modifying technology while spa or industrial facilities are in full operation. The work often has a detective-like nature and requires the ability to find connections where they are not immediately apparent.

Behind all these service calls and interventions, however, lies something that cannot be expressed in numbers – daily preparation, the exchange of experiences, and internal testing of technologies. Technicians undergo regular training, discuss complex real-world cases, and test various scenarios directly in the service facility. It is precisely this behind-the-scenes work that enables us to handle interventions faster, safer, and with greater confidence that the proposed solution is truly the most appropriate one.

What connects all these areas is not just technology, but above all, people. A broad team of professionally trained technicians combines technical knowledge, practical experience, and a willingness to find solutions even in non-standard situations. Thanks to this, HUTIRA’s service infrastructure is capable of handling complex interventions without unnecessary delays and with minimal impact on customers’ operations – and it is precisely this reliability that is often most evident when technology stops working.

Servisní mapa HUTIRA